Can my AI agent press keys to get through a phone menu or dial-by-name directory?

Yes. Navigating a phone menu uses DTMF, which means sending key presses (keypad tones) during a call. The AI agent has a key press tool for sending DTMF tones. Give the agent that tool and tell it in its instructions when to use it.

For example, write something like: if you reach a dial by name directory, type in the first three letters of the person's name using the key press tool. Include the person's name with a variable such as first name.

Note that AI outbound calling is only allowed to people who have opted in, so you cannot use AI calling for cold outreach.